Q:How do I set up/establish an account?
A: Complete our new customer Information form and submit via EMAIL to our order desk or account manager so we can set up your
account in our database.
Q: How do I place an order?
A: Email or Call our Orderdesk is preferred however you may contact your account manager if you require their assistance in placing your order, PO’s MUST BE submitted to our order desk and standing orders can be arranged via your account manager.
Q: How much notice is required?
A: Order deadline is 1pm Monday - Friday for next day delivery.
Q: What about weekend orders and deliveries?
A: For Saturday, Sunday, & Monday deliveries the order deadline is Friday at 1 pm as our production is
closed at this time and not open again until Monday.
Q: What if I need to adjust or cancel my order?
A: We will do as much as we can to accommodate and will handle on a case by case basis, please contact us immediately so we can take action accordingly.
Q: What happens on holidays?
A: We notify via email our account base and include an invoice attachment at least one week in advance our order deadline and delivery schedule, however please inquire in advance if unaware.
Q: What if I miss the order deadline or receive late notice for function requirements?
A: We will do as much as we can to accommodate and will handle on a case by case basis, please
contact us immediately so we can take action accordingly, however it is dependent on our
inventories of products.
Q: What is your delivery schedule?
A: We deliver 7 days/week overnight between the hours of 12am – 7am. We have limited availability for any daytime deliveries however under special circumstances can be arranged on a case by case basis as mutually agreed upon.
Q: Where will you drop off my delivery?
A: All products are delivered and dropped of as per given instructions by client. We are able to make deliveries without an invoice signature if nobody is present to receive the order, but must be agreed upon in advance. It is advisable that our delivery drivers have access to store your products directly from our truck to your fridge or freezer.
Q: Do you deliver on holidays?
A: For the most part yes, however during the Christmas holiday season NO deliveries are made on December 26th and January 2nd.
Q: Do you make emergency deliveries on last minute notice?
A: We always strive to do our best and will be handled on a case by case basis, we even utilize Uber delivery services in a pinch if mutually agreed upon.
Q: Do you accept modified and/or customized orders?
A: We will do everything we can to accommodate modification requests, however there are limitations and will be treated as special order, additional notice is expected, and will be handled on a case by case basis.
Q: Is there a minimum order or delivery charges?
A: There is no minimum set in stone to accommodate flexibility however if bare minimums become a concern we will review on a case by case basis and act accordingly; we simply ask you to be fair.
Q: Who do I contact in regards to an accounting issue?
A: Please contact our accounting department below In the case of incorrect, missing, or damaged products received we shall issue a credit note and will be handled on a case by case basis, we ask you keep the product in question for our internal
review and validate the credit.
Q: What are the terms of payment?
A: 1rst order is COD, subsequent orders are NET 15 days, and statements are issued monthly.
Q: Who do I contact if I have general Inquiry
A: Please feel free to call or email our order desk or your account manager who can help you.